Choose to order and pay by one of our secure and easy ways:
1. Online Orders
2. Phone Orders
3. Mail - Fax Orders
1. Online Orders
By credit card
We accept Visa and Mastercard. Our Shopping Cart Checkout is running the current ANZ eGate service
with a Secure Server using THWARTE 128 bit SSL encryption ensuring all of your details remain
absolutely confidential.
>> Simply go to "Our Products", Click on "View" to see the style, then "Buy Now" at the
bottom of the page, select "Checkout" to complete the transaction with your Details. A confirmation email
will be sent to your nominated address and the full tax receipt attached to your item when dispatched.
Offer Paypal for those with Paypal accounts
2. Phone Orders
By credit card
We accept Visa and Mastercard and your payment will be processed and verfied with you over the telephone.
By Direct Deposit or Bank Transfer
We can also receive direct deposits and electronic funds transfers.
Simply give us a call and we can provide you with our bank details and a relevant reference information
that will allow you to transfer your payment directly into our account.
3. Mail - Fax Orders
We are also able to process orders by mail and fax for cheque and credit card payments
using our Customised Order Form, so please download, complete, and return this form and
your item will be dispatched upon the clearance of payment.
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Mail to:
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Softmats Pty Ltd
PO Box 4235
Dandenong South
Victoria 3164
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Fax to:
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+61 (0) 3 9701 5287 |
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Phone us on:
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+61 (0) 3 9701 5339
+61 (0) 408 516 318 |
Goods will be dispatched upon receipt of order form and processing of credit card payment or clearance of cheque.
If you have any other queries regarding orders please email us or phone us during business hours.
Delivery
Australia
Orders placed before 12pm will be shipped the same business day; otherwise dispatched the next business day
providing stock is on hand. We use Auspost and Courier with the goal of delivering your Products securely
and reliably, and at the lowest possible price. Please allow 2-10 business days for delivery depending on
destination. We are happy to advise timeframes for orders to remote locations and interstate after
consultation with our service providers.
Charges Within Australia
All Orders are delivered at a flat rate of $10 to all states.
International
We can ship your Product worldwide upon your request. Delivery confirmation, insurance, or express courier service
can be arranged according to your requirements, and costs will be advised.
If you would like more details and destination specific pricing for these options, or for any enquiries
regarding shipping please do not hesitate to contact us during business hours.
Pricing
Prices are listed in Australian dollars and include GST (10%).
We reserve the right to alter prices at our discretion.
Warranty
Our Bubba Mats™ come with a 12 month manufacturer's conditional warranty covering
manufacture and correct use of the product according to the care instructions contained
with the product and again listed on the website. This ensures your Bubba Mat™ will
be free from defects and can be enjoyed for many years. For warranty claims relating
to new product faults, contact must be made with Softmats within two weeks of dispatch
to receive a Return Exchange Request Code (RERC) and to arrange a product exchange.
Over the 12 month warranty period from date of sale, claims to be made for product
failure must be made with Softmats in a timely manner within the 12 month timeframe
to discuss the concern and arrange an RERC. Please ensure the care instructions
are understood, as warranty claims resulting from not following the care instructions
will not be honoured. If you have any further warranty enquiries please feel free
to contact us via e-mail or phone.
Terms and Conditions
Returns
Softmats wants you to be absolutely happy with your purchase so you can enjoy it
for many years. If for whatever reason you're unhappy with your Bubba Mat™ we'll
happily take it back for an exchange (for warranty or change of mind) or refund
(if it is unused and in the same complete condition and packaging as when it was
sold). Please contact us to discuss the concern and resolution and to receive an
RERC that must be included with all product returns for processing.
Refund/exchanges on products will be for the invoiced value of the product only,
with the responsibility for shipping dependant on the circumstances outlined to
follow. The approved return standard registered postage will be covered by Softmats
by way of reimbursement on valid and approved exchanges (excluding change of mind)
and warranty claims with an RERC. However return standard registered postage will
be the responsibility of the customer if the return is due to a 'change of mind'
or for approved 'refunds'. In this circumstance the product must be returned unused
and in the same condition and packaging as when it was sold and must also have an
accompanying RERC. Upon verification of the condition of the returned product, a
reimbursement will be issued.
All returns and exchanges must contain the complete product, packaging, and all
materials that were received and as they were received along with any bonus products,
materials, or items. If the return/exchange item is not complete as outlined then
the transaction will not be processed. If the matter has not been discussed with
Softmats and a required RERC not received and forwarded with the return/exchange
the transaction will not be processed. Given the nature and use of the Bubba Mat™
it cannot be returned for a refund if the product has been opened and used.
Damaged goods
Softmats has taken exceptional care when organising the packaging and sending of
your Bubba Mat™. If an item should arrive damaged, please contact us promptly to
discuss an appropriate resolution. We take the utmost care to check over our Bubba
Mat™ stock before it leaves us; however should an item arrive that is faulty we
will happily replace that item upon receipt with an RERC and authentication of fault.
The approved standard registered postage will also be covered by Softmats by way
of reimbursement on approved and authenticated replacements.
Sold out items
If the Bubba Mat™ you would like is SOLD OUT, email or call us so that you are the
first to know when the product becomes available again. In the unlikely event of
an item you have ordered being unavailable, Softmats will contact you promptly to
organise an alternative choice or we will put the item on priority backorder for
you.
Missing parcels
Because we only send domestically via Registered Auspost or Courier service,
every Bubba Mat™ should arrive at the chosen destination and be collected
or signed for by the owner, or permission given to leave the package.
If your parcel does not arrive within a timely manner, please contact
us and we will administer a search for your parcel.
Please email or call regarding all returns/exchanges to receive an RERC and so that
we know what you would like to do allowing us to be prepared. Refunds will only
be given for the value of the item, not including the initial cost of shipping the
item to the customer.
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Mail to:
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Softmats Pty Ltd
Returns - Exchanges
PO Box 4235
Dandenong South
Victoria 3164
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Email:
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returns@softmats.com.au |
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Phone:
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+61 (0) 3 9701 5339 |